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These terms and conditions govern your use of the marketplace e-commerce website namely https://amala.earth and mobile application, Amala Earth, of Amala Earth (collectively referred to as ‘Platform’). Amala Earth is a brand owned, operated and managed by Passion Tea Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 and having its registered office at Building No.-E-2 (2nd Floor), Qutub Institutional Area, Shaheed Jeet Singh Marg, Katwariya Sarai, New Delhi, Delhi - 110016 (hereinafter collectively referred to as the (“Company”, “Us”, “We”, “Amala Earth”).
By accessing or visiting this website, or by using the Platform, you acknowledge that you have read, understood, and agree to be lawfully bound by the contents of these terms & conditions. Except as otherwise specified, these terms and conditions do not apply to third-party products or services, which shall be governed by their own terms of service.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. This electronic record is published in accordance with the relevant provisions of the Information Technology Act, 2000 and rules made thereunder.
As a User of the Platform, You agree not to:
On the Platform, We will provide place(s) for You to leave reviews or ratings. When posting a review, You must comply with the following criteria:
These Terms are effective unless and until terminated by either You or Us. It shall remain in full force and effect while You use the Platform. Without limiting any other provision of these Terms, We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty contained in these Terms or any applicable law or regulation. We may terminate Your use or participation in the Platform or delete any content or information that You may have posted at any time and in our sole discretion. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal and injunctive action(s).
We may facilitate and allow third party advertisers to display their advertisements and other information on our Platform (“Third Party Advertisers”). Any issues or concerns faced by the User with respect to the advertisements will need to be taken up by the User directly with the relevant Third Party Advertiser. We will have no liability with respect to the acts, omissions, errors, representations, warranties or negligence on any part of any Third Party Advertisers. We disclaim any and all liability arising out of Third Party Advertisers’ advertisements on the Platform. Do note that We simply provide the space to place such advertisements, and We have no other relationship with the Third Party Advertisers.
We accept the following forms of payment:
Visa, Mastercard, Net banking, Cash on delivery, Rupay
For all transactions made via the Platform, You agree to provide present, full, and correct payment and account details. You will agree to keep Your account and payment records up to date, including Your email address and payment card expiration date, if applicable.
Cash on Delivery (COD) charge will be applied to all the orders which can be viewed at the time of checkout. A COD charge of INR 35 for orders below INR 500 shall be applicable to all orders that are selected for the COD payment mode.
COD is not available for orders exceeding the net amount of INR. 2,000. Any order above INR 2,000 will have to be prepaid.
The User can cancel the order at any time before the delivery of the products, within 24 hours of placing the order and the refund shall be initiated as per the Refund Policy as stated in the succeeding clause. The User shall make sure that he/she does not accept the order, in case a delivery attempt was made for a cancelled order.
Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at email@example.com. We will arrange a reverse pickup for the Product and will process the refund as per the Refund Policy.
The products qualify for returns only if:
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.
The products that do not qualify for return are:
Replacements will only be allowed in case the products are fashion-related. In case of such fashion related product(s), if the User wishes to replace the product(s) with respect to the colour, quality, size, etc., then the product(s) can be replaced. However, replacements are subject to availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded.
Note: We shall process the refund only once We have received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
Refunds shall be processed in the mode and manner prescribed below:
We currently deliver across India to all metros and major non-metro cities.
We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.
GENERAL SHIPPING TIMELINES • The seller generally packs the product ordered within 2 business days. In case the product is mode to order, the timelines for getting the product ready are mentioned on the website • Our logistics partners are notified once the vendor has your product ready for dispatch. They pick up the product from the seller and dispatch it to customer location. The general timelines for delivery post pickup is 3-4 days. • Our operations are live across all business days (except Sundays and National Holidays) For any product related issues during delivery, you can contact us on firstname.lastname@example.org and we shall revert to you within 24 hrs.
The User agrees to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, consultants, representatives, shareholders, vendors, users, etc. (“Indemnified Parties”) against any/all losses, liabilities, claims, damages, demands, costs, expenses, attorney’s fees or other losses arising out of or in connection with any claim, suit action, or other proceeding brought against the Indemnified Parties.
The Platform is provided on an as-is and as-available basis. You understand and agree that Your use of the platform-based services is at Your own risk. We disclaim all warranties, express or implied, in connection with the Platform and Your use of it, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We make no warranties or representations about the accuracy or completeness of the Platform’s content or the contents linked to this Platform and We will assume no liability or responsibility for any:
These Terms and any disputes arising hereunder shall be determined in accordance with the laws of India. If any dispute arises between the parties in connection with these Terms, then the courts of New Delhi, India, shall have exclusive jurisdiction.
For any issues regarding teh products and Amala Earth, you can contact us on the below mentioned address and contact details
Business Address: 60, COMMUNITY CENTER, BASANT LOK, VASANT VIHAR, NEW DELHI, South West Delhi, Delhi, 110057 Contact Number: +91 8800703122
These Terms and Conditions are in compliance with the Consumer Protection (E-Commerce) Rules, 2020, as applicable to a marketplace e-commerce entity.
Free delivery above ₹500. We promise to deliver your products quickly and safely.
If you receive a damaged product, we’ll take it back! Now enjoy hassle-free shopping.
We follow all precautions at every step of acquiring, packaging and delivering your product.
With a 100% secure payment gateway, our website is perfectly safe for you to shop from.